Terms & Conditions EN

1. ACCEPTANCE OF THE TERMS

Welcome to our website. Here you can get information about our products and services, make orders and contact us. These Terms of Use are intended to inform you of your legal rights and responsibilities regarding your access and your use of the site at www.e-coffeeware.com (“Website”) as a visitor or as a registered user. By visiting our site, you accept and agree that you are bound by these Terms of Use. The website www.e-coffeeware.com is operated by the Company under the name “COFFEEWARE LP” with headquarters in Greece (1 Mikras Asias, 18547 Neo Faliro, Attica) with General Commercial Registry (G.E.MI.): 154389908000 and VAT number: 801322904. These Terms of Use govern the relationship between us regarding your access and your participation in the service provided through the website.

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THE WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREΕ, DO NOT USE THE WEBSITE.

You should print a copy of these terms and conditions for future reference.

 

2. PURPOSE & WEBSITE AVAILABILITY

The purpose of the Website is to provide a simple, convenient and cost-effective service to supply any of the products detailed on our Website to you. The supply of products to you is strictly not for commercial or business use or resale consumers. Our Website offers to our customers an ordering and: a) pickup service from our store in Athens (Moschato) or b) delivery service throughout the European Union countries.

 

3. RIGHT OF USE

The site is not intended for use or directed to any person under the age of 18. Any use of the site by persons under the age of 18 should only be under the direct supervision of minor’s parent or legal guardian. Individuals under the age of 18 are not allowed to make purchases or other legal acts on the website without this consent, unless permitted by applicable law. You hereby represent and warrant that you are at least eighteen (18) years old or you have the above-mentioned consent. You may not use our site in any way that violates any applicable local, national or international law or regulation or to send, receive, upload, download, use or reuse any material that does not comply with our content standards in «Clause 11» below.

 

4. REGISTRATION

You can sign up for our service either by creating an account through our website or by linking your credentials online to a specific third-party account (such as Facebook or Google). Make sure you are the owner of such an account and that you are entitled to disclose the information links to your account with us. The registration process may require the following information: name and surname or business name, address, mobile phone and e-mail address. Your account will only be activated after you enter a unique code on our website, which you will receive by email. In case of changes to your personal information, you can correct or update this information directly by editing your profile at any time. The use of any personal information you provide during the registration process is governed by the Privacy Policy. You must keep your password confidential and be solely responsible for maintaining the confidentiality and the security of your account, for all changes and updates submitted through your account and all activities that occur in relation to your account. You agree not to misguided that you are any other natural or legal person by using false names or names that you are not authorized to use. Multiple registration is not permitted for use by the same person. The violation of this condition may result in termination of your membership.

 

5. ORDERS

Once you have found the desired product, you can add it to your shopping cart without obligation by clicking the button [Add to cart]. You can view the content of the shopping cart at any time by clicking the button [Cart] in the bottom right corner of the page. You can increase or decrease the quantity of the items by click the button [+] and [-] accordingly at any moment. You can remove products from the cart by clicking on the “X” button [Remove] at any moment. In order to purchase the products in your shopping cart, click on the button [Cart]. Clicking the button [Proceed to Checkout] will lead to the ordering page. Review all your ordering information once more making sure all specifications fit your requirements.

Once you have set up an account, you will be directed to the (shipping confirmation / delivery options) page where you may select the type of delivery. Should you need an invoice please contact us at info@e-coffeeware.com in order to provide us the data needed. You will then proceed to the secure payment page where you may select the payment type and complete your order. Clicking the button [Place order] will confirm your Order and complete the ordering process.

When you place an order (“Order”) through our Website, an email thanking you for your Order and confirming your Order has been received (the “Confirmation Email”) will be sent to you by Us. Once your Order has been accepted, this represents an agreement between you and Us. In case the product ordered is not available, because we have not been supplied with the product by our distributor without our personal negligence, we may withdraw from the contract. In this case, we will notify you immediately and suggest the delivery of a comparable product, if applicable. Should no similar product be available or should you not wish to receive a similar product, then you will be reimbursed for any payments already made. In case your Order quantities are greater than available units per item, one of us will contact you to assist with your Order.

By placing an Order through the Website, you warrant that you are legally capable of entering into binding contracts.

 

6. DELIVERY OF GOODS

Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered. Delivery charges will be confirmed to you, before your order is accepted. If your order is particularly heavy, it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.

Please note we are currently unable to deliver to PO Boxes.

If you want to avoid any charges that would apply if we did deliver, you can collect your Order in the Store (1 Mikras Asias, 18547 Neo Faliro, Attica, Greece). Free shipping offers valid on all orders with a subtotal of 100 euro or more only within Greece.

Please be aware that we will do everything to meet the specified delivery time, however the timing of your Order is determined by taking into account the number of orders and the circumstances being faced at that time and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected severe delay. We reserve the right to make partial deliveries at our cost if not all ordered goods are in stock; in as far as this is reasonable for you.

In case any Order is delivered with obvious damages incurred during transport, please claim these defects immediately with the delivery company and contact us at your earliest convenience via e-mail at info@e-coffeeware.com. Failure to file a complaint or notify us in a timely manner will not infringe on your statutory rights. However, it will help us validate our own claims toward the courier and/or transport insurance.

 

7. PRICE AND PAYMENT

The price of any Product will be listed on our Website. Prices are quoted in Euros (€). Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email. Unless otherwise indicated, prices stated on our Website are inclusive of any applicable Value Added Tax or other sales tax. The breakdown of any applicable VAT payable with your order is indicated on the invoice you will receive on supply/with the goods.

European Union Customers

For customers throughout the European Union VAT will be applied to your order, where it is legally appropriate for Us to do so, and will appear on the paper invoice. If you are registered for VAT within the EU and do not wish to pay the tax on eligible products, you will not be able to use our online ordering systems.

List of EU territories

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom and such other countries as may be added from time to time.

The prices for the Products exclude any delivery costs, which will be added to the total amount due. Our delivery charges are as set out in these Terms and will be confirmed in the Invoice issued to you.

It is always possible that, despite our best efforts, some of the Products or delivery costs may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where the Products’ correct price or the delivery cost is less than our stated price, we will charge the lower amount when dispatching the Products to you. If the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the Products or send them to you at the incorrect (lower) price. If the Product’s correct price or the delivery cost is higher than the price stated in our Website or in these Terms, we will contact you as soon as possible to tell you about the error and we will give you the option of continuing to purchase the Products at the correct price or amending your delivery specification (where the mispricing relates to delivery charges), or cancelling your Order. We will not process your Order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the Order as cancelled and notify you in writing. We will refund you the full amount paid by you as soon as is reasonable if you have already made a payment to us.

You may pay by PayPal, Mastercard, VISA, VISA Debit, VISA Electron, Maestro and cash on delivery within Greece. Please ensure if you are using a credit card that you provide the card holder’s name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in Euros (€), and if applicable, your card will be charged according to the exchange rate at that time. Payment in cash is determined by the applicable tax and other regulations in force as to the terms of the amount that can be paid in this way.

 

8. RETURNS

Right of rescission

You have the right to return the purchased products without penalty and without the obligation to inform us for the reason you wish to return the products, within a fourteen (14) calendar day time period from the date of receipt of the products. In that case, you shall be charged only with the return costs of the products. You can cancel any item ordered online in accordance with the terms in this section apart from any items which deteriorate or expire rapidly, any items that are sealed for health protection or hygiene reasons if you have unsealed them and any items that have been inseparably mixed after delivery.

Returns are accepted with the sales invoice, only if the products you wish to return are in the same condition as when you received them.

You are obliged to notify us in written of your intention to return the products you purchased through via email with the subject “Rescission Request” at the following e-mail address: info@e-coffeeware.com referring the date/number of the proof of purchase within the aforementioned time period. Provided that you receive written approval for the return from Us, the address, where the returned products must be sent to, is COFFEEWARE, 1 Mikras Asias, 18547 Neo Faliro, Attica, Greece. If you rescind from the contract you will be refunded in full without further delay within 30 calendar days from the date when we are informed of your decision to rescind from the contract. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise) but We will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items. Under no circumstances will you be charged extra costs for such a refund. We have the right to delay the refund until the goods have been returned to us, or until you provide proof that you have sent back the goods, whichever happens first. You are obliged to send back the goods or to deliver them to us, without unwarranted delay within 14 calendar days from the date of your declaration of withdrawal from the contract. We will deem that the deadline has been met if you send the goods back before the end of the period of 14 days. You will incur the cost of the return of the goods.

Product Returns due to delivery error

In all cases where other products are delivered, by type or quantity, you may return the products. The cost of returning the Order shall be paid by us with the exception of any further costs incurred by you as a result of your choice of an alternative delivery method instead of the cheapest standard delivery method offered by Us.

Returns of defective products damaged on arrival (DOA)

For the avoidance of any inconvenience of yours, it is recommended that upon delivery of your Order you carefully review the condition of the purchased Products and that their package is intact, in order to detect any visible defect (i.e. broken product, etc.). In the event you detect any defect, contact us immediately after delivery on the same or the next working day (from Monday to Friday) at the e-mail address: info@e-coffeeware.com. You have the right to return the defective products to the Store within a seven (7) calendar day time period from the date of receipt. Returned products must be in their unused, original condition, as well as all product tags, which form the identity of the product. Otherwise, cannot be accepted as returned items. As the products are received back, they are checked to ensure that they are defective. In that case, we will firstly offer to repair the defective item. If this is not possible, we will replace the product you’ve ordered, as long as the product is available. You will receive complete reimbursement if the goods can neither be repaired, nor replaced.

Note: When you are trying products, please make sure that they do not come in contact with anything that may mark or add scent to them. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to.

Returns of defective products

In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:

Tier 1: Within 30 days* of receiving the defective item, you can choose to receive either:

·         a repair or replacement; or

·         a full refund.

Tier 2: If more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).

Tier 3: If the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:

·         keep the defective item and claim a price reduction (the amount of the price reduction will be determined by Coffeeware depending on what is reasonable in the circumstances); or

·         return the defective item and claim a refund (but note this refund may be reduced to take account of any use you have had from the goods).

* The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.

If you think you have received a defective item, please return the items back to Coffeeware including details where possible of:

•             Your Order Number

•             Product Code/Product Name

•             Details of the fault

•             Whether you would prefer a refund or a repair or replacement

We advise that you send items back via registered post. The return address is: Coffeeware, 1 Mikras Asias, 18547 Neo Faliro, Attica, Greece. We will examine the returned items and notify you of your refund or repair or replacement via e-mail within a reasonable period of time. Please notice, that you have to prove an item was faulty when you bought it, if you ask for a repair or replacement after six (6) months.

We will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day we confirm via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).

We will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. We will not refund any Next Day, Express or other premium component of delivery.

If you have a query about returning goods, please contact Us.

 

9. REVIEWS

You confirm and warrant that you are the sole author of your review and criticism reflects a real experience you have had. You have not received any payment or you haven’t been rewarded in any other way with regard to writing or posting your review. You did not have any financial, competitive or other personal motivation to create or post a review that was not a fair expression of your sincere view. You assume all the risks associated with your criticism, including any third party’s dependence on its quality, accuracy or reliability, or any disclosure by you of information in your review that makes you personally identifiable. While we reserve the right to remove reviews, we do not examine the actions or reviews published by our users and we do not guarantee the accuracy, integrity or quality of the ratings. You acknowledge and agree that the reviews posted by users and any liability arising out of this content are the sole responsibility of the user who posted the content and not ours. Any material or data uploaded to our site will be considered non-confidential and not covered by rights and you acknowledge and agree that we have the right to use, copy, distribute, sell, and disclose them to third parties for any purpose whatsoever for our business. We reserve the right to remove at our sole discretion and without prior notice any comments deemed to be: rude, offensive, abusive, degrading or defamatory, of a sexual nature, inconsistent with regard to the purpose of the Site, written by people with inappropriate usernames, written by people who mimic someone else, or contain: hostile speech, racist, sexist, homophobic insults, nasty language, any internet connection with pornographic material or self- ads, standalone links.

 

10. INTELLECTUAL PROPERTY

You may not print, copy, reproduce, download, republish, broadcast, transmit, display, modify or re-use the materials from this Website for anything other than personal, non-commercial use, including in particular any purpose which publicly re-sells or re-uses the materials, without the prior written consent of us.

All copyright, trademarks and other intellectual property rights in this Website and its content (including without limitation the Website design, text, graphics, logos, icons, images and all software, databases and source code connected with the Website) are owned by or licensed to www.e-coffeeware.com or otherwise used by www.e-coffeeware.com as permitted by law. We are the sole and exclusive copyright owners of the Website and its content. We also exclusively own the copyrights, trademarks, service marks, logos, trade names, trade dress and other intellectual and proprietary rights throughout the world associated with the Website, which may be protected by copyright, patent, trademark and other applicable intellectual property and proprietary rights and laws. You acknowledge that the Website contains original works and has been developed, compiled, prepared, revised, selected, and arranged by us and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes valuable intellectual property of us and such others. Unless you have agreed otherwise in writing with us, nothing in the Terms gives you a right to use any of Coffeeware’ trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.

You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of www.e-coffeeware.com; or remove, conceal or obliterate any copyright or other proprietary notice or source identifier, including without limitation, the size, color, location or style of any proprietary mark(s). Any infringement shall lead to appropriate legal proceedings against you at appropriate forum for seeking all available/possible remedies under applicable laws of the country of violation.

To the fullest extent permitted by applicable law, we neither warrant nor represent that your use of materials displayed on the Website will not infringe rights of third parties not owned by or affiliated with us. You agree to immediately notify us upon becoming aware of any claim that the Website infringe upon any copyright trademark, or other contractual, intellectual, or statutory rights.

11. SECURITY DATA

We maintain security protocols, including physical, electronic and procedural guarantees, to protect you. These protocols include compliance with the requirements of Greek law to prevent any loss, misuse, unauthorized access, disclosure or destruction of your personal information. The use of emails or other communication methods may not be safe and it is recommended that you not send information in any other way than through our website. If you are using a public computer, you must disconnect when you complete your order. While we are trying to maintain data security, we do not guarantee their security and we are not responsible for any violation of our website and the death of your personal data.

 

12. PRIVACY POLICY

Use of any personal information you provide to us during the account creation process or by using the Website is governed by our Privacy Policy. By participating to our Website, you acknowledge and consent to us using your information in those limited circumstances and for the purposes described in our Privacy Policy. For more information, please see our Privacy Policy.

 

13. LINKS FROM OUR WEB SITE

Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. Our Privacy Policy applies solely to the personal data collected on this Website and does not apply to third party websites you may access from here. We are not responsible for the privacy policies of third-party websites and we advise customers to read the privacy policies of other websites before registering any personal data.

14. WAIVER

We shall not be responsible for any delay or non-performance of our obligations under this agreement arising from any cause beyond our control including, without limitation, any force majeure events.

 

15. AMENDMENTS TO THE TERMS

To the extent permitted by law, we may amend these Terms at any time by posting updated or revised Terms and Conditions at the Website. Please check frequently for any updates or revisions to these Terms. Unless otherwise indicated by us, any Amendments shall apply on the effective date of the Amendments. Your use of the Website after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.

 

16. SEVERABILITY

If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.

 

17. YOUR RIGHTS AS A CONSUMER – ALTERNATIVE DISPUTE RESOLUTION PROCESS

No provision of these Terms of Use affects your legal rights as a consumer in accordance with Greek law (L. 2251/1994). If you encounter a problem with our products, you can arrange it with our company or contact with a friendly settlement committee for out-of-court settlement of disputes. If the dispute is not settled through the aforementioned procedure, our store retains the right to decide how to proceed, retaining the right of appeal before the court, if this is preferable.

 

18. HOW TO CONTACT US

If you need any information or if you have any complaints, please contact Us by e-mail at info@e-coffeeware.com.

If you have any enquiries about your Order, please contact Us by e-mail at customers@e-coffeeware.com.

 

19. MAIN LAW

These Terms shall be governed in all respects by the laws of Greece and any disputes will be subject to the exclusive jurisdiction of the courts of Athens.

 

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